How long will it be before I receive my Memoriam Cards?

We will usually make up a 2 or 3 proof samples based on what you have asked for in your order form or what we have spoken about, this process will take 1-3 working days. After this we allow as long as you need to look over these samples to see what changes need to be made, if any.

After you approve your chosen card and any necessary changes are made we can offer a fully finished sample to ensure you are 100% happy with your design before we proceed to print. If you would like a fully finished sample of your cards before we go to print this will also take 1-3 working days.

When you are completely happy with your design, we will print your cards, this process usually takes 3-5 working days.

If you require your cards sooner this can be arranged. Please ask about our next day print option when ordering.

As our cards can be fully personalised, we cannot put an exact time on the process from start to finish. We work fully with you to ensure all necessary changes are made and that you are 100% happy with what you are getting because of this some orders can take longer to complete from start to finish and others can be done a lot sooner.

Can I make changes after I have received my fully finished final sample?

Of course you can! We can make as many changes to your card as you require.

However, if you would like another fully finished sample, there will be a charge of £5 added to your bill.

Can I change the photo of my Loved One after I receive my proof samples?

Yes, you can. We can make as many changes as you require free of charge.

The photo I'm supplying of my Loved One is a group photo, will I crop it myself?

No, we can do all of this when we are designing your cards. With digital and hard copy photographs, best results are achieved using the original, full-size file or copy. It is not necessary to cut or crop photographs, and in group photographs, please put an X on the reverse side to mark the deceased person or let a member of staff know who it is. All photographs will be returned in the same condition as received.

Can I use more than 1 photograph in my Memoriam Cards?

Yes, you can add as many photos of your Loved One as your card format will allow. Large Folded Cards are ideal if you would like a collage of photos.

How will I send photos of my Loved One to you?

We can accept photos in a variety of ways; post, email, Facebook Messenger, etc, we can also take photographs in person. All photographs will be returned in the same condition as received.

Can you edit the photohraphs I have sent?

We can make minor changes to photographs, such as taking specs of dirt off or removing the background free of charge. However we cannot make major changes to your photographs.

I don't see anything I like or that would suit my Loved One's Memoriam Cards, can I create my own?

Yes, you can! As long as all images are of good size and quality. However, we will let you know if anything is not suitable or of good enough quality when we are in the design process. We will always use an alternative in this situation or you can let us know if there is anything else you would like to use.

I've ran out of cards from my order! Can I order some more?

Yes, we keep all customer designs for a maximum of 2 years.

I live outside the UK, can I still order cards from you?

Yes, we can work through the whole process over the phone and even through email or Facebook, so you do not need to be here in person. Although there will be an extra charge for Postage.

Will my cards be laminated?

Yes, all of our cards are printed on 350 - 400 gram silk card and laminated with the highest quality gloss to ensure your memories last for years to come.

What is included in the price I'm paying?

The price you see on our pricelists is the price you pay. These prices include VAT and there are no hidden charges. If you are ordering any extras, such as envelopes for Wallet Cards, etc there will be an extra charge for these. You will be notified of any extra charges (if there are any) when you place your order.

Can I pay over the phone?

Yes, we can take credit/debit card payment over the phone and we can email or post your receipt to you.

Are envelopes included in my order?

We offer free envelopes with orders of Folded Cards, Large or Tri Folded Cards and Acknowledgement Cards. For Single Cards, Wallet Cards and Bookmarks there is an extra charge of £3 per 50 envelopes.

When are you open?

We are open between 9:30am - 5pm Monday to Friday and close on the weekends. You can still contact us outside of these hours but you may not receive a reply until we are back in the office.

Acknowledgement Card Inscriptions

Below are suggestions of inscriptions which you can choose to have on your Acknowledgement Cards.These can be changed to suit your individual needs or if you have your own ideas, please let us know. To see Acknowledgement Card designs please see the "Acknowledgement Cards" section under Ranges.

Inscription 1

Inscription 2

Inscription 3

Inscription 4

Inscription 5

Inscription 6

Below are suggestions of inscriptions which you can choose to have on your Acknowledgement Cards.
These can be changed to suit your individual needs or if you have your own ideas, please let us know.

To see Acknowledgement Card designs please see the "Acknowledgement Cards" section under Ranges.